An empowered organization is one in which individuals have the knowledge, skill, desire and opportunity to personally succeed in a way that leads to collective organizational success.”
-Steven R. Covey
Services
Turning managers into effective leaders
Most management training programs, whether course-based or on-the-job, focus on tasks and systems, rather than the interpersonal knowledge and emotional intelligence required to effectively develop and lead a high-functioning, cohesive team.
Laurie provides consulting and coaching expertise to organizational leaders wanting to hone their competence and confidence in people management. Her one-on-one and small group coaching is designed to take successful leaders to the next level by deepening their self-awareness, personal communication, and relationship management skills.
Laurie can help develop your managers into change leaders who better understand the individual strengths of their team members; how to inspire and engage them; how to model respectful communication; and; how encourage healthy conflict that leads to productive outcomes. In action these elements create an atmosphere of safety and trust – a place where people want to work.
Engaged employees are more productive
Employees who feel safe, respected, valued and supported by their managers will be more engaged. When they understand the organization’s goals and their role in achieving them, they will be more motivated to contribute to a bigger picture of success.
Teams that have good communication and know how to work well together will be more productive. Lighthouse offers interactive teambuilding sessions using psychometric tools designed to elevate skills in communication, problem-solving, and team decision-making. The result is team members who are more successful collectively, because they trust and support each other.
Getting the most out of your teams
Whether a group has two or twenty people in it, it will develop its own group dynamic. Some people will be more forceful and determined to have things done their way, while others will not want to rock the boat, even if they disagree with the direction or the outcome. When conflicting opinions surface, they are often treated negatively rather than as an opportunity for constructive, open dialog that leads to better outcomes.
Laurie’s unique experience and style brings an objective, skilled perspective to team communications, dynamics, and interactions. As a skilled practitioner of psychometric assessments, Laurie uses them to identify the styles and preferences of each team member so that they can appreciate different perspectives and learn how to better communicate with each other.
It’s the law and it’s the proper thing to do.
Canadian employers are legally responsible to protect their employees from bullying and harassment. It is a WorkSafe BC requirement to have a bullying and harassment policy in place that is supported by organization-wide training.
Laurie brings proven expertise to help you create and maintain a safe and productive work environment. She can help design and conduct work culture assessments, then advise on next steps. Strategies may involve training, coaching and performance management to reinforce the legal standards for respectful workplace behavior and ultimately enhance organizational performance.
If a bullying and harassment investigation is needed, Laurie will conduct it with efficiency and empathy, using a structured, evidence-based process and ensure the employer receives a defensible investigation report. Regardless of the outcome, Laurie’s approach ensures that all parties involved feel heard and understood.
When faced with the challenge of moving on after an investigation has concluded, the parties involved can benefit from mediated support to get back on track. Laurie provides one-on-one and paired coaching designed to restore respectful interactions.