The key elements in the art of working together are how to deal with change, how to deal with conflict and how to reach our potential.
– Max DePree
Guiding Canadian Organizations
through the Unsettling Waters of Change Management, Workplace Dynamics and Leadership Development.
Laurie Mills has been guiding people through personal transition and organizational change for over 25 years. In addition to being an experienced investigator, she is a seasoned coach and trainer. Realizing that poor communication and unmanaged conflict are the leading causes of workplace dysfunction that can result in lost productivity and costly investigations, Laurie focuses on helping organizations identify where such problems exist and then facilitates the changes needed to right the ship.
If you need guidance with any of the following workplace issues, Laurie’s expertise will ensure you have a professional, customized and effective action plan.
- Building leadership capacity
- Assessing workplace culture
- Strengthening team dynamics
- Investigating formal bullying and harassment complaints
- Mediating workplace conflict
“I have worked with Laurie for 20+ years because of the skill, expertise, and caring she brings to her practice. She is my go-to consultant for investigations and for workplace relationship coaching. Laurie is a reliable professional who applies practical, real-world knowledge and awareness to workplace scenarios; that is exactly what my clients and I are looking for in a consultant.”
-(RS, Lawyer)
“Laurie helped us quickly navigate a difficult situation before it escalated. Beyond the tensions between the two people involved, I didn’t realize how much one person’s behavior was disrupting and affecting the rest of the team. Laurie helped us demonstrate we take workplace health and safety seriously, and that our people are important to us. She enabled us to retain a valuable employee and improve our workplace culture.”
-AN, Senior Manager, Insurance Firm
Developing Leaders to Enhance Organizational Success
In order to thrive and prosper, an organization needs leaders with a combination of technical competence and well developed people skills who know how to create high functioning teams. And, employees who understand their roles, feel respected and supported by their managers, will be better able to navigate any challenging workplace dynamics. The result is more engaged workers and higher productivity.
Lighthouse provides executive coaching, training and change management support for leaders and their teams to strengthen their conflict handling skills, improve communication and build resilience.
“Laurie is simply the best coach I have worked with. Her style is both gentle and firm. She guides and challenges our senior management team to become stronger leaders and better people. I can see the results in increased employee engagement, and improved financial performance.”
-RE, Executive Director, Not-for-Profit Health Care Facility